Question: When will I receive my order?
Answer: Most UK-based items arrive within 2–5 working days, while international items may take 5–20 working days, depending on their origin. You’ll receive a tracking number as soon as your parcel is packed and ready for dispatch — usually within 2–3 working days.

Question: How do I track my parcel?
Answer: As soon as your order is ready for shipping, you’ll receive an email with your tracking number and a link to track your parcel in real time.

Question: Are prices inclusive of VAT?
Answer: Yes. All prices displayed on our store include UK VAT at 20%.

Question: Can I return my order?
Answer: Of course. You can return any unused item within 14 days of delivery. Just contact us and we’ll provide instructions and, where applicable, a return label.

Question: Who should I contact for help?
Answer: Reach us any time at support@smartthive.co.uk – we aim to respond within 24 hours on working days.

1. Browse our curated product selection – from UK and international suppliers.
2. Place your order safely with prices inclusive of VAT and clear delivery info.
3. We process your order within 1 working day and prepare it for dispatch.
4. Once your parcel is packed and ready, you’ll receive a tracking number – usually within 2–3 working days.
5. Your item will be delivered in 3–19 working days, depending on the origin.
6. If anything goes wrong – we’re here to help. Easy returns within 14 days.

📦 Processing & Dispatch
Your order will be processed within 1 working day (Mon–Fri).
Once packed and ready to ship, you will receive a tracking number, usually within 2–3 working days of your purchase.

🚚 Delivery Times
- UK-based items: estimated 2–5 working days.
- International items: usually 5–20 working days depending on the supplier and shipping method.

🎯 Our Promise
We always strive to speed up the delivery process so you receive your items sooner than expected.

🔁 Returns & Cancellations
In line with the UK Consumer Contracts Regulations, you may return any product within 14 days of receiving it, provided it’s unused and in its original condition. Return postage is at your cost unless the item is faulty.

⚠️ Faulty or Incorrect Items
If you receive a faulty or wrong item, contact us immediately. Under the UK Consumer Rights Act, you are entitled to a free replacement or full refund.

📦 Processing & Dispatch
Orders are processed within 1 working day. Once your parcel is packed and ready, we’ll send you a tracking number, usually within 2–3 working days of ordering.

🚚 Delivery Times
Delivery estimates range from 2 to 20 working days, depending on whether the item is shipped from the UK or internationally. This information will be visible on the product page where applicable.

🔐 Privacy & Data
Your data is protected under UK GDPR. We only collect necessary information to process and deliver your order securely.

📩 Contact
Questions? We’re here to help — email us at support@smartthive.co.uk.